Privacy policy

Who we are

A7 Motor Group Limited operates the A7 Motor Group website. Our correspondence and operational contact address is 28 Northwood Road, Thornton Heath, Croydon CR7 8HQ. You can contact us at info@a7group.co.uk or 020 3336 6053.

This notice covers information received through our website and related accident assistance, vehicle recovery, replacement mobility and business enquiries.

Information we may receive

When you contact us, the information may include your name, email address, telephone number, vehicle registration, vehicle type, accident date and location, whether the vehicle can be driven, your description of the incident and photographs you choose to provide.

We may also receive information from an insurer, repairer, recovery provider or other person involved in an enquiry where appropriate and lawful. Please avoid sending medical records, payment-card information, identity documents or unnecessary information about other people through the initial website enquiry.

Why we use information

• To respond to an enquiry: understand the incident and contact you about next steps.
• To discuss potential services: assess practical recovery, repair, storage or replacement-vehicle needs and whether a provider may be appropriate.
• To administer services where agreed: arrange communications with relevant providers and maintain a record of the work requested.
• To protect our business and fulfil obligations: retain relevant correspondence where needed for complaints, disputes, safety, fraud prevention, accounting or legal requirements.

Depending on the activity, our lawful basis may be taking steps at your request before a contract, performing a contract, complying with a legal obligation, or our legitimate interests in responding to enquiries and operating our business. Where consent is legally required for a particular use, we will ask for it separately.

When information may be shared

Depending on what you ask us to arrange, we may need to share relevant details with recovery operators, repairers, storage facilities, replacement-vehicle providers, insurers, professional advisers, technical hosting and form-processing providers, including Netlify, or email service providers. We aim to share only information relevant to the service or enquiry.

We do not publish customer accident details on this website. We do not sell enquiry information to advertisers. If a provider has its own relationship or contract with you, that provider may also supply its own privacy information.

How long information is kept

We keep information for as long as reasonably required to handle an enquiry, provide an agreed service, address a complaint or meet our legal obligations. We review whether information remains necessary; if an enquiry develops into a claim or service engagement, records may need to be kept longer for contractual, accounting or dispute purposes.

Retention arrangements may differ between a general enquiry, an active service and a legal claim. Contact us for details about the records relevant to your enquiry.

Security and international transfers

We take reasonable measures to restrict access to business enquiries and protect the information we handle. No website or email transmission can be guaranteed entirely secure, so please contact us before sending highly sensitive documents. Some of our email, website or service providers may process data outside the UK; where this happens we will assess the appropriate legal safeguards.

When you submit a website form, the information is transmitted to our website hosting and form-processing provider, Netlify, and made available to A7 for handling your enquiry. A confirmation page indicates that the form was submitted. Please telephone us for urgent assistance; submitting a form does not guarantee an immediate response.

Your rights and complaints

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the processing of your personal information, and to data portability. You can contact us using the details above. If you remain unhappy about how your information is handled, you can complain to the Information Commissioner’s Office (ICO).

Cookies and external content

See our Cookie Information page. We do not currently run optional advertising or analytics trackers in this website package. Hosting infrastructure and external media providers may receive technical information, such as an IP address, when resources are requested. We review these services and update this notice when the website changes.

Changes to this notice

We may update this notice when our services, systems or legal requirements change. The version made available on the website will show the latest revision date.