Accident recovery
Discuss moving a damaged or non-driveable vehicle from a safe location.
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A7 / VEHICLE RECOVERY
Help when the road stops.
Whether your vehicle has been involved in an accident or is no longer safe to drive, we can discuss recovery arrangements and the right destination for it.
A7 / THE APPROACH
From the roadside to the right place.
After a collision, the immediate priority is safety. When the scene is safe, vehicle recovery may be needed to move the car or van to a suitable garage, storage site or other agreed location.
A7 provides a contact point for recovery enquiries and helps establish the vehicle type, location, condition and practical requirements. Response times and arrangements depend on location, site access, available recovery resources and the circumstances of the incident.
WHAT WE CAN HELP WITH
Practical support.
Clearly considered.
Our role is to help bring the relevant people, information and services together around your situation.
Car and van assistance
Consider recovery requirements for different vehicle sizes and conditions.
Destination planning
Agree a suitable garage, storage location or other onward destination.
Onward coordination
Connect recovery with the subsequent assessment or repair arrangements.
HOW IT WORKS
A considered way forward.
STEP 1
Make the scene safe
If anyone is injured or there is immediate danger, contact emergency services first.
STEP 2
Share location and vehicle details
Tell us the postcode or road, vehicle type, condition and accessibility.
STEP 3
Discuss recovery arrangements
We assess the options and explain the next steps and any applicable costs.
RECOVERY IN PRACTICE
A recovery plan that starts with the location.
When a vehicle is immobilised after an accident, the priority is a safe response and a clear destination. The vehicle type, damage, access and road conditions all affect the type of truck and handling equipment required.
Location and access
Give a precise street, postcode or motorway marker where possible. Tell us about height restrictions, underground parking, soft ground, wheel damage or blocked access that might affect loading.
The vehicle condition
A vehicle with damaged suspension, locked wheels, severe accident damage or a non-starting engine may require specialist equipment. Vans and loaded vehicles can also need different handling.
Destination and handover
Confirm where the vehicle is being taken and who will accept it. If a repairer or insurer has not yet been decided, we can discuss practical holding or onward-movement options.
GOOD TO KNOW
Recovery timing, availability and charges are confirmed for the individual incident. For immediate danger, motorway emergencies or injuries, contact the appropriate emergency or highway service first.
BEFORE YOU CONTACT US
A few useful details.
You don't need every answer immediately. These details simply help us understand the circumstances and discuss appropriate next steps.
- Exact location, road name or postcode
- Vehicle registration, type and approximate size
- Whether it can roll, steer and be accessed safely
- Any police, highway or parking restrictions
QUESTIONS, ANSWERED
Clarity matters.
Can I contact A7 outside normal working hours?
A7 advertises a 24/7 accident-assistance contact line. Actual dispatch depends on the incident, location and recovery availability.
What if my vehicle is on a motorway?
Prioritise safety and follow official motorway guidance. Call emergency services if there is immediate danger; only arrange recovery when it is safe and permitted.
Where will my vehicle be taken?
The destination can be discussed based on the vehicle’s condition, the relevant parties’ instructions and practical availability.
Can you recover a vehicle that will not roll or steer?
Tell us about the damage before dispatch. A vehicle with locked wheels, damaged suspension or severe impact damage may require a specific loading method.
Can my vehicle be taken directly to a repairer?
Often that is a practical option where the destination has been agreed and the repairer can accept the vehicle. The collection and delivery details should be confirmed first.
What information helps you arrange recovery quickly?
Provide the exact location, registration, vehicle size, condition, access restrictions and contact details for the person on site.
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